OUR COMMITMENT
The fine print shouldn't hide the important stuff.
The information below explains how we handle orders, protect your privacy, support our artists, and stand behind every purchase made through Concrete Canvas Collective.
WHAT THE FINE PRINT COVERS
-
SHIPPING
How original work is packed, shipped, tracked, and delivered.
-
RETURNS & DAMAGE
What happens when artwork arrives damaged or something isn't right.
-
PRIVACY
How personal information is collected, used, stored, and protected.
-
PURCHASE TERMS
What collectors should know before purchasing original work through the Collective.
-
ARTIST PROTECTIONS
How we approach ownership, attribution, compensation, and the rights of participating artists.
-
CONTACT & SUPPORT
Where to go when you have a question, concern, or need help with an order.
EXPLORE OUR POLICIES
The details that matter when purchasing artwork, submitting work, or partnering with the Collective.
EVERYTHING YOU NEED TO KNOW BEFORE PURCHASING ARTWORK, REQUESTING CUSTOM WORK, OR PLACING AN ORDER.
CUSTOMER POLICIES
Original Artwork & Prints
Every product listing identifies whether the item is an original work, print, reproduction, or product featuring an artist's work. Original works are one of a kind unless otherwise stated. Prints and reproductions may be offered in limited or open editions as described in each product listing.
Because artwork is handcrafted, slight variations in color, texture, dimensions, and finish may naturally occur and are considered part of the uniqueness of the work.
Product Variations
Every reasonable effort is made to accurately represent colors, textures, and dimensions. Due to screen settings, photography, handmade craftsmanship, printing processes, and artistic techniques, slight variations may occur and should not be considered defects.
Custom Orders
Custom commissions and special requests are reviewed individually. Pricing, timelines, revisions, artist availability, and production requirements will be confirmed before work begins. Custom orders may require advance payment and are generally non-refundable once production has started.
Shipping & Delivery
Processing and shipping estimates are provided in good faith but are not guaranteed. Original artwork and institutionally sourced pieces may require additional preparation time prior to shipment. Carrier delays and circumstances outside our control may affect final delivery dates.
Returns & Exchanges
Original artwork and custom products are generally not eligible for return unless they arrive damaged or materially different from the product description. Customers should contact us promptly with photographs of the item and packaging so we can review the situation and determine the appropriate resolution.
Information for artists who create, submit, or sell work through the Collective.
ARTIST POLICIES
Artist Participation
Artists participate voluntarily and choose which original works they wish to submit for consideration. Submission does not guarantee acceptance, publication, promotion, or sale. Each submission is reviewed to ensure it aligns with the mission, quality standards, and values of Concrete Canvas Collective.
Participation is never conditioned on an artist surrendering ownership of their original work or creative rights.
Artist Compensation
Participating artists receive compensation from the sale of their work according to the compensation structure established by Concrete Canvas Collective. The applicable artist share, pricing terms, and any authorized deductions will be disclosed and agreed upon before artwork is offered for sale.
For incarcerated artists, payment methods and timing may be subject to correctional institution rules, approved payment channels, restitution obligations, or other legal and administrative requirements. When direct payment to an artist is restricted, Concrete Canvas Collective will work with the artist or their authorized representative to identify an appropriate and lawful method of payment.
Concrete Canvas Collective maintains records of artwork sales and amounts attributable to participating artists.
Ownership & Licensing
Artists retain ownership of the copyright and intellectual property rights in their original artwork unless otherwise agreed in writing.
When artwork is submitted and accepted for participation in Concrete Canvas Collective, the artist or their authorized representative grants the Collective permission to photograph, display, reproduce, publish, and promote images of the artwork as reasonably necessary to market the artist and offer the work for sale through the Collective.
This permission does not transfer copyright ownership to Concrete Canvas Collective. Any additional licensing, reproduction, merchandise, or commercial use of an artist’s work requires separate authorization from the artist or their authorized representative.
When an original artwork is sold, ownership of the physical artwork transfers to the purchaser. Copyright and other intellectual property rights remain with the artist unless expressly transferred in writing.
Copyright & Intellectual Property
Original artwork featured by Concrete Canvas Collective remains protected by applicable copyright law. Artists retain the intellectual property rights to their work except where specific rights have been transferred through a separate written agreement.
Purchasing an original artwork does not grant the purchaser the right to reproduce, copy, distribute, modify, commercially exploit, or create derivative products from the artwork without permission from the copyright holder.
Concrete Canvas Collective's original website content, branding, logos, photography, graphics, written copy, designs, and other materials created by or for the Collective are also protected intellectual property and may not be copied, reproduced, distributed, or commercially used without authorization.
We respect the intellectual property rights of artists and others. Questions or concerns regarding the ownership or authorized use of artwork displayed through the Collective may be submitted to us for review.
Additional information about institutional requirements, policy updates, and operational guidelines.
LEGAL & ADMINISTRATIVE
Institutional & Correctional Facility Considerations
Some participating artists create while incarcerated or are otherwise subject to correctional institution rules and administrative requirements. Facility procedures, transfers, mail processing, lockdowns, property restrictions, administrative reviews, access to materials, and other institutional circumstances may affect communication, artwork availability, production timelines, or fulfillment.
Concrete Canvas Collective operates independently of correctional institutions and cannot control or guarantee institutional processing times, approvals, access, or decisions. Participation in the Collective remains subject to all applicable facility rules, laws, and regulations.
When institutional requirements affect an order, submission, or artist participation, we will make reasonable efforts to communicate available information and identify appropriate next steps.
Changes to These Policies
These policies may be updated from time to time as our operations, artist participation, services, and legal or institutional requirements evolve.
Updates will be published on this website and will become effective when posted unless otherwise stated. Changes will not alter rights or obligations arising from a prior transaction or separate written agreement where prohibited by applicable law or the terms of that agreement.
We encourage artists, customers, and collaborators to review The Fine Print periodically for the most current information.
Built on Trust. Guided by Transparency.
At Concrete Canvas Collective, we believe trust is earned through honesty, consistency, and respect. Every policy on this page exists to protect the artists we represent, the collectors who support them, and the integrity of every piece we share.
If something isn't clear, ask us. We're committed to straightforward answers, responsible practices, and treating every artist, collector, and collaborator with respect.
Because the work matters. The people behind it matter more.